Delivery arrangements for orders on www.doctorair.com.hk are as follows:
Product Stock and Order Process
- Generally, product stock availability will be clearly displayed on the website.
- After you enter your details, confirm your order, and make payment, you will receive an order confirmation email. Please check and verify that the order details are correct to avoid affecting product delivery and causing delays. If you find that any information needs to be corrected, please contact us before shipment.
- Backordered products will have an estimated arrival date indicated on the order and product details. If this information is clearly displayed on the order, you will not receive any other order notifications from us before the product arrives and we arrange delivery.
- If an order contains a mix of backordered and in-stock products, unless you specifically indicate and notify our customer service, we will assume that the entire order will be shipped only when all products are available, and no separate notification will be given. Please note that separate shipments will incur additional delivery charges.
- If, unfortunately, a product is shown as in stock on the website but we are unable to ship it on time or it is out of stock, we will contact you by email or phone on the next business day to follow up on arrangements such as delayed delivery or refunds.