Privacy Policy
Privacy Policy Terms and Conditions
The following sets out the policies and practices of Ace Kitchen Limited (hereinafter referred to as "the Company") under the Personal Data (Privacy) Ordinance (hereinafter referred to as "the Ordinance"). By accessing the Company's website, you accept the privacy policy and arrangements listed in this policy, which may be changed by the Company from time to time.
1. Purpose of Data Collection
In order to continuously improve the quality of its products and services and to better understand customer needs, the Company may request you to provide relevant personal data, contact information, and other related information. If the personal data is incomplete or inaccurate, the Company may not be able to provide or continue to provide the relevant services to you.
The Company collects data from visitors to this website on a voluntary basis. The personal data collected includes surname, given name, address, telephone number, mobile phone number, email address, and other information submitted by you. The data collected by the Company will only be used for the purposes stated when the data was collected from the user to promote the Company's products and services, and for other purposes that you and the Company may agree to or that may be required by law from time to time:
- Internal research and analysis;
- Daily customer service;
- Handling customer complaints and inquiries;
- Inviting you to participate in promotional programs, market surveys, questionnaires, or other promotional activities;
- Product and service promotions and offer details;
- Prevention or detection of crime;
- Disclosure as required by law;
- Any matter directly related to the above.
2. Use of Personal Data
The Company will keep customer data confidential and will not sell your personal data to any third party, but may provide such data to:
- Subsidiaries and associated companies of Ace Kitchen Limited;
- Any agent, contractor, or third-party service provider who provides services to the Company that are related to our business operations;
- Any agent authorized by the Company to process customer personal data;
- The Company's auditors, consultants, or legal advisors;
- Media (in certain cases involving handling customer complaints and inquiries);
- Any person who owes a duty of confidentiality to the Company.
3. Direct Marketing
With your consent, the Company intends to use your personal data, including your name, address, telephone number, mobile phone number, and email address, for the following direct marketing purposes via postal mail, email, telemarketing, fax, or SMS:
- Products and services related to electronic and electrical appliances, health and beauty products, household goods, furniture and furnishings, bathroom fixtures and sanitary ware, photography and optical equipment, lighting products, and sports goods provided by subsidiaries and associated companies of ACE Kitchen Limited;
- Activities, offers, news, and gift redemptions of subsidiaries and associated companies of ACE Kitchen Limited;
- Membership programs of subsidiaries and associated companies of ACE Kitchen Limited.
The Company may transfer and disclose your personal data to the transferees described in item 2 above.
If you do not wish for the Company to use your personal data as described above and/or provide your personal data to other persons for direct marketing purposes, you may notify the Company to exercise your right to opt out of promotional activities. You may notify our "Personal Data Officer" by emailing online@acehomehk.com with "Unsubscribe" in the subject line. You may also mail your request to the following address:
Ace Kitchen Limited
Unit 2203, 22/F, Liberty Centre,
50 Hung To Road, Kwun Tong
4. Data Security
The Company will properly store customer's personal data in the system, and only appropriately trained and authorized staff can access this personal data. The Company also guarantees a high level of security and confidentiality for customer personal data by its staff.
5. “Cookies”
"Cookies" are small computer files stored on the user's web browser, used to access and record the user's browsing habits when browsing web pages. "Cookies" can help users browse web pages more conveniently, improve usability and web process. Some content on the Company's website may use "Cookies" to save you time from re-logging in every time you visit the website, but they will not be used to collect personally identifiable information. By browsing this website, you agree to the use of "Cookies" as stated in this policy. If you refuse to agree, you can delete "Cookies", but you may then be unable to access all parts of our website.
6. Inquiry and Correction of Personal Data
All personal data stored in the Company's database, according to this Ordinance, you have the right to inquire at any time whether the Company holds your personal data, and have the right to obtain a copy of such data and correct any inaccurate data. The above requests for access or amendment of data can be mailed in writing to:
Ace Kitchen Limited
Unit 2203, 22/F, Liberty Centre,
50 Hung To Road, Kwun Tong
"Personal Data Management"
According to this Ordinance, the Company has the right to charge a reasonable fee for any request for access to personal data.