The delivery arrangements for orders placed on www.doctorair.com.hk are as follows:
Local Delivery (Hong Kong)
- Free delivery is available for orders totaling HK$800 or more. For orders below HK$800, the applicable shipping fee will be displayed before payment.
- If the product is in stock, it will be delivered within 2-5 business days. If you wish to inquire about delivery times, please contact our customer service during office hours.
- Delivery will be made by one of the following methods, and we reserve the right to determine the delivery method based on different circumstances without prior notice.
Logistics Delivery
- If the product is delivered by our logistics service, delivery will be scheduled Monday to Friday between 10 am and 7 pm. The logistics company will contact you to arrange a delivery time in advance.
- Logistics delivery is not available for remote areas such as Lantau Island, Ma Wan, Discovery Bay, and other outlying islands.
- Unless otherwise notified, products will be delivered within 2-5 business days.
Local Courier Delivery
- If the delivery is made by local courier, you will receive an email notification with the tracking number once the order has been dispatched, allowing you to track the shipping status.
- Orders will be dispatched within 1-3 business days, and the local courier company will require an additional 1-3 business days for delivery.
- As courier deliveries cannot be scheduled in advance, the delivery time will be arranged directly between the courier and the customer.
International Delivery
- International (outside Hong Kong) delivery services will be handled by renowned courier companies, and the courier company's name will be specified before payment.
- Once the product has been dispatched, we will send an email notification with the courier tracking number.